We’re all looking for answers. With information at our fingertips, we want to know everything. A big reason people search the internet is precisely that: a perpetual search for answers and, yes, services and cool stuff. People have questions and they look to their trusted hand-held devices and search engines to lay out the answers clearly and quickly. They want to know: how do I convert to refrigerated air? What are the benefits? How much will it cost? Why is my heater not working? And so on. And how do you provide your customers the answers they seek? There are a few ways to do this: creating quality content throughout your website, targeted social media posts, a functional website, and—a little less talked about aspect of your site— the FAQ Page.
The FAQ Page or Frequently Asked Questions page is a ripe opportunity to address your customers questions and concerns while communicating important information. Creating a well-crafted FAQ Page will have a practical SEO benefit, as well as a clear customer relation advantage. It’s a win-win.
#1 Connects with Potential Customers
The main reason for dedicating a page on your site to answering customer questions is an opportunity for direct connection. They ask a question, you answer it. It’s simple. They feel that you’re listening and engaging in valuable communication.
#2 Establishes Credibility and Authority
Customers looking for AC repair or heater maintenance want to know that the person taking care of them is a professional with experience, knowledge, and expertise.
#3 Enhances Search Engine Optimization
An FAQ page is an entire page dedicated to relevant content that not only helps Google understand your business, but it will contain important keywords that will help your page rank in search results. These pages are usually high in keyword density, full of useful information, and are liked by search engines.
#4 Increases Conversions
An FAQ page is a valuable moment in the customer conversion journey. It is a moment when a potential customer is expressing curiosity about your product or service. You can capitalize on this by organizing and writing a well-structured page that answers customers concerns, includes links, and offers contact information. If someone is on the fence about your product or service, your well-written answer might just push them over the edge.
#5 Builds Trust
Reach your customers, let them know that you can take care of them, and you can provide solutions. When a customer has doubt and they see that you not only understand this concern but can provide the right solution to the problem, they will trust you more.
Quick Tips for A Good FAQ Page
A good Frequently Asked Questions Page should be organized in a way that preempts customers frequent concerns. As an HVAC expert, you know what your customers are looking for. You deal with it every day. Whether they want to convert to refrigerated air, looking for common diagnostic, or searching a common heater problem. So how do you organize that into a page? Begin with these few tips:
- Use appropriate keywords throughout the text
- Group questions together by category
- Focus on clarity in the writing & repeat selling points
- Include strong call to actions
Every page on your site is an opportunity waiting to happen. In a service industry like the heating and cooling industry, people search when they are already in need of services. Every page has an inherent potential to tap into these needs when they need it most. An FAQ page preempts their concerns and speaks to them on the level.
Want to know more? Contact AGI and we’ll answer all your questions about online marketing, FAQ pages, and how to get your page to rank.
